Overview

We are looking for a compassionate and detail-oriented customer representative to support customers by handling inquiries, verifying insurance benefits, and scheduling appointments. The ideal candidate has strong communication skills, a customer-first mindset, with or witout experience in BPO setting.

Key Responsibilities

• Handle inbound and outbound calls related to insurance and provider coordination


• Verify eligibility, coverage, and benefits


• Schedule, reschedule, or cancel appointments as needed


• Document interactions accurately in CRM or EHR systems


• Relay messages between patients and clinics while maintaining confidentiality

Qualifications

• Fresh graduates with no experience are encouraged to apply!


• At least 6 months of BPO experience in customer service for college level candidates ...