Mission:

The Customer Service Representative acts as the internal and external customers advocate.

You will support the day-to-day operations related to order management with the objective to ship all orders on time and in full.

Your main duty is to maximize service level by exceeding customer expectations all the time.

Main activities:

• Represent company to external and internal customers and provide stellar customer service.
• Process sales orders in the ERP and confirm products availability to customers, manage replenishment of consignment inventories by focusing on stock and allocation issues to maximize service level.
• Ensure customer orders are shipped on time and in full, coordinate deliveries, follow-up on customer inquiries, liaise with management regarding customer credits, identify quality assurance complaints, trace lost shipments.
• Approve return requests in coordination with Supply Planning and coordi...