Description
We are looking for a customer-focused team member to join our retail team as a Contract-to-Permanent Customer Service Representative. This position blends customer communication, lead coordination, educational support, and administrative assistance to help create a smooth experience for both new and existing customers. The ideal candidate is organized, responsive, and comfortable guiding customers through questions while keeping records, scheduling, and follow-up tasks on track.


Responsibilities:

• Monitor incoming inquiries from digital channels, phone calls, and text messages to ensure customers receive timely and helpful responses.

• Review open leads each day and follow up when customer outreach has not been completed within expected timeframes.

• Maintain accurate customer records by updating information, documenting interactions, and recording next steps in internal systems.

• Lead orientation sessions for new poo...