CUSTOMER SERVICE REPRESENTATIVE

The Brain Department Coordinator (CSR) serves as the first point of contact for customers and plays a key role in ensuring a seamless and positive dealership experience. This role involves greeting and assisting customers, coordinating shuttle services, providing timely updates, managing vehicle readiness, and supporting communication between departments. The Coordinator ensures all customers are supported efficiently, professionally, and in alignment with the dealership’s customer service standards.

Core Responsibilities:

1. Customer Greeting & First Contact




• Greet every customer in a friendly, professional manner upon arrival at the dealership.


• Ensure all guests feel welcomed and attended to immediately.


• Maintain a positive and helpful presence in the service area.




2. Shuttle Coordination