**Experience the power of a game-changing career** If you’re looking to grow and be inspired, as a **Customer Service Representative in Barcelona(On-site),** you will be part of our team of game-changers who are powering the brands of the future in electric cars. to experience the power of **What you will do in this role** As a **Customer Service Representative** on our team, you will: - Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands - Log call details onto call management systems and provide response and resolution within SLA - Maintain service and product knowledge and expertise associated with applications specific to individual customers - Ensure contractual SLA is maintained - Provide cover for other Agents in their absence, either within the same team or across teams - Understand and comply with administrative duties including holiday, sickness and overtime - Work on additional tasks required by Su...