Description
We are looking for a Customer Service Representative to support utility customers in Concord, New Hampshire through a Long-term Contract opportunity. This role is ideal for someone who communicates clearly, handles billing-related questions with confidence, and delivers dependable service across phone and CRM channels. The position begins with onsite training for approximately 4 to 6 weeks and then moves to a hybrid schedule with in-office work on Tuesdays and Thursdays, while remaining flexible for emergency staffing adjustments when needed.


Responsibilities:

• Respond to incoming customer calls and provide timely, courteous assistance for service-related questions and account concerns.

• Use CRM tools to document interactions accurately, update account details, and track follow-up actions.

• Help customers understand billing information, investigate charges, and resolve payment-related inquiries with care and accuracy.