Are you ready to deliver top-notch customer service while handling a variety of calls? Join our dynamic team and engage in a rewarding role where no two days are the same.
· Coordinate airbags recall appointments and provide all necessary dealership information.
· Manage 30-40 calls per shift, addressing inquiries about recalls, warranties, and radio codes with ease.
· Accurately document customer concerns to create detailed cases.
· Offer valuable information to customers, ensuring cases are resolved or appropriately dispatched.
· Collaborate with teammates for continuous feedback and professional growth.
· Handle settlement calls with utmost professionalism.
· Provide comprehensive support and details on claims.
· Utilize call center software to efficiently manage interactions and data.
· Achieve performance targets in call handling, customer satisfaction, and resolution rates.
· Navigate multiple screens...