**Job Description:**

Under the direct supervision of Operation Supervisors, the Customer Service Representative is responsible for supporting a diverse membership community and their providers as well as other customers in a timely manner. This includes inbound and outbound engagement with members and/or providers via phone calls or correspondence regarding benefits, eligibility, or customer issues.

**Responsibilities:**

+ Conduct Welcome Calls to new members and perform Health Assessment Surveys as needed.
+ Provide member education and assists members with Primary Care Physician (PCP) selection and assignments.
+ Assist with access to care and wellness programs.
+ Demonstrate passion for providing superior customer service to our members and continually seek to understand the needs of those we serve.
+ Follow internal processes and procedures to ensure all activities are performed in accordance with departmental and company policies and procedur...