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Customer Service Representative (CDO)

๐Ÿข
OfficePartners360
๐Ÿ“ Cagayan de Oro, Philippines
๐Ÿ“
Location Cagayan de Oro
๐Ÿ“…
Posted May 29, 2026
๐Ÿš—
Commute Local Area
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Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Job Description

  • Provide exceptional customer support experience through multiple communication channels (email, phone, chat)
  • Develop an expert understanding of our platform and how each customer is unique and learn how to efficiently apply that knowledge to provide them the support they need and anticipate future questions
  • Triage, research, and understand the causes, impact, and priority of incoming issues
  • Troubleshoot, investigate, and create detailed bug reports; partner with engineering to get high impact issues resolved
  • Represent the support team while working cross-functionally with other departments; providing insights and advocating for our customers and team
  • Contribute to continuous learning by leading training, improving documentation, and sharing your knowledge with others
  • Participate in an on-call rotationโ€‹

  • Requirements

  • College Level
  • Prior BPO experience (at leas...
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    ๐Ÿ“ Location Details

    ๐ŸŒ†
    City
    Cagayan de Oro
    ๐Ÿ—บ๏ธ
    Country
    Philippines
    ๐Ÿš—
    Commute
    Local Area

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