Customer Service Representative
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Ever sealed a driveway, stained a deck, or waterproofed a basement — and actually loved doing it? Keep reading.
We're Black Diamond Coatings — veteran- and family-owned, made in the USA, and the brand behind DOMINATOR®, AQUA-X®, and OBSESS® . You've probably walked past our products at Lowe's, or saw them on Amazon or Home Depot. That's about to change — because we're scaling fast and building the team that gets us there.
We're hiring a Customer Success Representative in Brooksville, Florida.
This isn't a read from a script and close the ticket job. You're the first voice a customer hears when their sealer question turns into a project crisis, and the reason they leave a 5-star review instead of a 1-star rant. You own the interaction, start to finish.
What the role looks like:
→ Inbound calls, emails, chats; you answer them, you...