Description
We are looking for a Customer Service Representative in Boca Raton, Florida. In this role, you will connect with eligible individuals, explain available program options, and help coordinate appointments within a time-sensitive campaign. The position requires strong documentation skills, a consistent approach, and the ability to maintain a high volume of outbound call activity each day.


Responsibilities:

• Conduct a high volume of outbound calls each day to contact eligible individuals and introduce program opportunities.

• Speak with members using approved call guidance, provide clear information, and encourage appointment scheduling when appropriate.

• Leave clear voicemail messages when contact is not made and complete follow-up records accurately.

• Document all call outcomes, member interactions, and scheduling updates in the appropriate systems.

• Manage appointment-setting activities and ensure informatio...