Essential Duties and Responsibilities

• Provide customer service via email/tickets, chat, and calls
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Process requests and enter/update business/personal information in our database
• Document all information according to standard operating procedures
• Perform the tasks at the required speed and accuracy to meet the client’s KPI and SLA requirements
• Prioritize tasks to best‑fit client needs
• Contribute to process improvements on the tasks
• Diligently log all activities
• Update client’s tools/platforms and other additional tasks as necessary

Minimum Requirement Qualifications

Key Skills

• Strong phone and verbal communication skills, along with active listening
• Customer focus and adaptability to different personality types
• Abil...