Exciting opportunity for a Bilingual Customer Service Representative at Clarion in Cambridge, ON. Provide unparalleled support to customers and enhance service delivery through your language skills.
As a Bilingual Customer Service Representative, you will manage various customer requests, including orders and returns. Your proactive problem-solving and attention to detail will play a crucial role in meeting Clarion's expectations for service quality. The role requires strong ERP proficiency and communication skills to thrive in a busy, collaborative environment.
Key Responsibilities:
• Process and track incoming customer orders and returns
• Maintain clear and accurate transaction records
• Provide timely responses to customer questions with resolve
• Support team initiatives to meet service level targets
• Handle stressful situations with effective conflict resolution
Requirements:
• Minimum high school diploma; post-secondary preferred
• Bilingual in Fre...