Customer Service Representative

Job Description

+ Standard order management including expedites/pull ins/cancellation/push outs.
+ Support Customer's RMA & other RMA related FA support.
+ Support review of account booking/backlog/billing with Sales.
+ Other ad-hoc support covering free of charge sample tracking for Distis, customer questionnaires & other EHS/technical matters.
+ Partner with Sales to manage all Renesas communications with Distis/customers.
+ Renesas contact for Distis and Sales for any other topics.

Qualifications

+ Bachelor’s Degree or above in any field. With a minimum of 3 years related experience in the field of Customer Operations or Support and/or Inside Sales (semiconductor field).
+ Customer Service process knowledge, passionate in delighting customers by rendering excellent support
+ Knowledge of Order management system, eg: SAP, Model N, Oracle.
+ Fluent in English & Chinese in both oral and written,...