Job Title: Customer Service RepresentativeJob Description
The Customer Service Representative plays a key role as the primary point of contact for assigned customers, resolving requests, questions, and complaints while ensuring 100% on-time delivery. This position serves as a liaison between customers and internal departments to coordinate the efficient flow of materials, orders, and information through the manufacturing process. The role requires strong analytical skills, proficiency with ERP systems and Microsoft Office, and the ability to manage complex order requirements in a fast-paced production environment. The successful candidate will act as a goodwill ambassador, building long-term customer relationships and supporting continuous improvement, quality, and lean principles across the organization.
Responsibilities

+ Resolve customer requests, questions, and complaints by analyzing each situation and determining the best use of available resources.

+ Serv...