Our Client, a Mortgage and Real Estate Services company, is looking for a Customer Service Representative- Appraisal Success Manager for their Remote location. Responsibilities:


+ Order & Pipeline Management Manage assigned appraisal pipelines from intake through completion.

+ Monitor dashboards and queues to ensure all files are addressed within defined SLAs and performance targets.

+ Ensure accurate and timely order setup, documentation, and milestone tracking.

+ Identify risks to delivery timelines and proactively resolve issues.

+ Payment Processing & Order Setup Collect and process appraisal payments in accordance with company policies.

+ Verify order accuracy, documentation, and requirements prior to assignment.

+ Ensure files are properly configured to support efficient scheduling and delivery.

+ Resolve payment-related questions or issues with professionalism and urgency.

+ Apprai...