**Job Summary**
**Responsibilities**
- Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships, and/or Third Parties (Other Financial institutions, insurance companies, etc.) resolving inquiries, handling complaints, and walking them through the correct process according to their original request.
- Maintains a Quality Standard on all phone calls received/made guaranteeing a minimum overall average percentage of 85% following our Call model to assure all Compliance, State, and Federal regulations are within guidelines.
- Must be able to utilize all tools and resources available to proactively resolve our Customer's concerns and prevent any further callbacks.
- Must be able to follow all Adherence guidelines to achieve a minimum target of 95%
**Requirements**:
- High School Diploma; BA Degree preferred
- Knowledge of Excellent Customer Service Techniques (Call Center base...