Customer Service Representative (6 Month FTC)

Location: Reigate – Hybrid (min 50% office, remainder at home)

Contract: Fixed Term Contract

Hours: Full time 35 hours

Overview

We are looking for a Customer Service Representative to join our customer contact team on a 6 month FTC. Our representatives act as the first point of contact for our UK Retail and Life Time Mortgage customers, ensuring they receive the support they need with minimal effort and feel cared for while achieving great outcomes when they call us.

Responsibilities

• Answer queries from customers across our product range and provide great outcomes using a customer‑centric approach to call taking.
• Make calls to third parties (e.g. ceding schemes, solicitors, intermediaries, GP surgeries) to ensure customers receive their income or mortgage funds in a timely manner.
• Produce quotes and/or re‑quotes over the tel...