Customer Service Representative (6 month FTC)

Location: Reigate – Hybrid (minimum 50% office, remainder at home). Contract: Fixed Term. Hours: Full time, 35 hours per week. Preferred times: 8:30‑16:30, 9:00‑17:00, 9:30‑17:30. The role will be office‑based for training and then hybrid.

About Us

We help people achieve a better later life. That’s our purpose and the reason we exist. We are a fast‑growing company helping customers enjoy the retirement they deserve. Through a variety of award‑winning products and services delivered by a diverse team of over 1,400 colleagues that genuinely put the customer at the heart of everything we do, we are on an exciting growth journey to become the UK’s most loved retirement expert.

Key Responsibilities

• Answer inbound telephone calls from customers and advisors across all product ranges and stages of the customer journey.
• Provide a customer‑centric approach to call taking to deliver great o...