Customer Service Representative (5+ Years BPO Exp + 6 Months Healthcare Exp) | Up to ₱35K | Makati/Pasig | Onsite



Location: Makati or Pasig (Onsite)

Salary: Up to ₱35,000

Shift: Shifting Schedule

Start Date: ASAP / Immediate Joiners Preferred



Job Summary



We are looking for experienced Customer Service Representatives with a strong BPO background and exposure to healthcare accounts. The role involves handling customer inquiries, resolving issues, and ensuring quality service delivery.



Key Responsibilities

Handle inbound and/or outbound customer interactions

Provide accurate information and resolve customer concerns

Maintain high levels of customer satisfaction

Document interactions in the system accurately

Meet performance metrics such as AHT, CSAT, and quality scores



Qualifications



At least 5+ years of BPO experience

With at least 6 mo...