We are hiring for a Customer Service Representative!  
 
Key responsibilities would include the following: 

• Handle customer queries via phone, email, and other communication channels in a professional and timely manner.  

• Make outbound customer calls to provide updates, resolve issues, and ensure satisfaction. 

• Monitor and achieve KPIs related to customer service performance.  

• Use internal systems including Sharp to manage customer information and service records. 

• Maintain and update spreadsheets and reports using Microsoft Excel with a high level of accuracy. 

• Communicate effectively with internal departments to resolve customer issues and improve service delivery. 

• Work independently with minimal supervision, demonstrating initiative and ownership of tasks. 

 
You will need a keen eye for detail, as well as a problem-solving head to ensure all issue...