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Customer Service Professional - (Temporary Position)
CMA CGM
π
barcelona, Spain
Location
barcelona
Posted
May 30, 2026
Commute
Local Area
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This job is in your area. Enjoy a short commute and work close to home.
Job Description
Customer Service Professional (f/m/d)
Location: Barcelona, Spain. Reporting to the Customer Care Supervisor.
Responsibilities
- Coordinate internally and/or respond to customer queries related to shipment
- Monitor shipment according to customer status and track and trace upon delivery
- Maintain daily, weekly and monthly reports/dashboards for stakeholders
- Participate in the promotion of relevant products or services when talking to customers
- Contact customers and manage/ coordinate system modifications when needed
- Give guidelines and support booking or VIP/Special desk teams on all topics (process, dispute, customer profiles, etc.) if applicable
Skills
- Customer knowledge
- Knowledge of the legal and/or regulatory frame
- Knowledge of commercial policy and offers
- Hygiene, safety and environment rules
- Booking
- Commercial relati...