Customer Service Professional (f/m/d)

Location: Barcelona, Spain. Reporting to the Customer Care Supervisor.

Responsibilities

• Coordinate internally and/or respond to customer queries related to shipment
• Monitor shipment according to customer status and track and trace upon delivery
• Maintain daily, weekly and monthly reports/dashboards for stakeholders
• Participate in the promotion of relevant products or services when talking to customers
• Contact customers and manage/ coordinate system modifications when needed
• Give guidelines and support booking or VIP/Special desk teams on all topics (process, dispute, customer profiles, etc.) if applicable

Skills

• Customer knowledge
• Knowledge of the legal and/or regulatory frame
• Knowledge of commercial policy and offers
• Hygiene, safety and environment rules
• Booking
• Commercial relati...