This role offers an opportunity to be part of a transformation within the U.S. Retirement business, helping build a new recordkeeping and operations ecosystem across people, process, technology, and data. As a **Customer Service Professional** , you will contribute to shaping a culture focused on service excellence, efficiency, and business growth while upholding Manulife/John Hancock’s strong reputation.

In this dynamic role, you will support 401(k) participants through inbound interactions, providing account information, processing transactions (e.g., withdrawals and loans), updating account details, and assisting with website navigation. You will take a proactive, customer-first approach, ensuring a high-quality experience while helping participants make informed financial decisions.

**Position Responsibilities:**

+ Handle high-volume inbound calls (30–40 daily) while delivering excellent customer service
+ Process account transactions including invest...