Customer Service Professional
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Job Description
Position Responsibilities
Provide excellent customer service to both internal and external clients.
Effective communication with plan members and plan sponsors in a calm and professional manner.
Access appropriate information from various Manulife systems.
Research and resolve inquiries within specified timelines.
Handle sensitive issues in order to ensure customer satisfaction and maintain confidentiality of private personal information.
Required Qualifications:
EXPERIENCE: Preferably with call center experience (international voice). Open to SHS, or college undergraduate with at least 2 years of international voice account experience.
EDUCATION: Completed 2 years in College, Associate Degree, or Bachelor's Degree. Open to SHS, or college undergraduate with at least 2 years of international voice account experience.
SCHEDULE: Am...