BDS are currently recruiting for a Repairs Customer Service Advisor to work with a well known Housing Association in their office in Chelmsford.
Main duties include but are not limited too;
* Acting as the first point of contact for resident enquiries via telephone
* Assisting residents in the diagnostics required to report routine repairs, and raising these repairs on our CRM
* Helping tenants to raise other cases and tasks, such as a report of antisocial behaviour, and recording details as appropriate
* Raising, chasing and escalating tenant complaints as required
* Assisting residents to make payments, such as for rent or service charges
* Liaising with local Housing Officers to facilitate requests from their residents
* Utilising excellent communication skills to resolve calls promptly and effectively, in-line with the CSC’s expected service level
* Delivering excellent customer service and ensuring a high rate of first contact resolution ...