Join a leading Australian Government agency dedicated to supporting culturally and linguistically diverse (CALD) communities across Australia. We are seeking passionate Customer Service Operators to provide essential support in a fast-paced, collaborative Contact Centre environment, helping members of the community access essential services.

About the Role

As a Customer Service Operator, you will

Manage inbound calls and connect non-English-speaking community members with interpreters and essential services

Register and allocate interpreters within targeted timeframes

Accurately record call details and prepare invoices

Meet KPIs including average handling time, adherence, allocation, and quality targets

Deliver professional, empathetic service to the community

What We’re Looking For

In addition to being an Australian citizen and able to obtain Baseline Security Clearance, you will bring: