Passionate about the arts and entertainment industry
Join us as a Customer Service & Operations Officer and be part of our dynamic team!

Call Centre Support

• Act as the first point of contact and representative of the Company to customers

• Monitor staff attendance and ensure Call Centre service levels are met

• Conduct staff briefings and communicate event updates to ensure accurate information is provided to customers

• Manage, track, and follow up on open and escalated cases in a timely manner

• Handle multiple hotlines (including ticketing, helpdesk, and corporate bookings) and make outbound calls for cancelled or postponed shows

• Monitor live chat support for SISTIC live-stream events

• Deliver a positive and seamless customer experience via emails,...