An exciting opportunity has arisen for an experienced, customer-focused Customer Service Officer to join a growing international organisation operating in a highly regulated environment.

This position offers a varied role supporting UK and international customers, managing orders, coordinating shipments and ensuring a high level of customer satisfaction throughout the order lifecycle.

The successful candidate will work closely with internal departments, including Logistics, Finance, Quality, and Commercial teams, to ensure shipments are delivered accurately, compliantly, and on time.

Key Responsibilities

Customer Service & Order Management

• Process customer orders received
• Ensure accurate order entry and pricing within ERP systems
• Respond to customer queries and resolve issues
• Build and maintain strong relationships with customers and distribution pa...