Job Summary You will manage customer accounts and serve as the main point of contact for customers. You will deliver high-quality, customer-focused service by responding to sales and general enquiries professionally and efficiently. Responsibilities Manage customer accounts by maintaining accurate records and responding promptly to customer needs Communicate clearly and professionally with customers to resolve enquiries and provide information on sales and services Apply a customer-centric approach to ensure high service quality in all interactions Use MS Office tools proficiently to document and track customer information and communications Work independently to meet deadlines and handle pressure in a fast-paced environment Analyze customer issues carefully and apply problem-solving skills to resolve them effectively Demonstrate initiative by taking on new challenges and improving customer service processes Preferred competencies and qualifications Minimum GCE 'N' Level or equivalent ...