. Cashiering duties
. Guide residents to make S&CC payment on e-platforms
. Attend to residents on feedback matters as part of the front line customer service team
. Assist in cases creation in the system
. Follow up with residents on the progress of the cases that have been attended by the estate team or other department (case by case) prior closing it in the system
. Liaise with other team members from other departments pertaining to the feedback or queries cases
. Assist with Facilities Booking matters
. House visits
. Any other duties assigned by the Supervisor.