This position is responsible for managing incoming calls, supporting customers by providing professional and helpful information, answering questions, responding to complaints, and processing customer orders accurately and efficiently.

The following is a detailed, but not exhaustive, listing of the hands-on tasks you will undertake in the role:

Customer Service

• Manage incoming phone calls, identify, and assess customer needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Resolve customer product or service issues by identifying concerns, determining root causes, providing effective solutions, and ensuring timely follow-up for complete resolution.
• Escalate customer problems and feedback to supervisor or the appropriate support teams to help improve service levels.

Back-end Processing

• Receive an...