Job Summary You will assist customers by providing detailed explanations, use computer skills to support daily tasks, and demonstrate initiative and self-motivation to contribute effectively in a six-day workweek with weekday off. Responsibilities Provide clear and detailed explanations to customers to address their inquiries and support their needs Use computer literacy skills to perform daily operational tasks accurately and efficiently Demonstrate initiative by proactively identifying and addressing customer needs and work challenges Maintain self-motivation to consistently meet performance expectations and contribute to team goals Required competencies and certifications Obtain CEI certificate as part of professional requirements Preferred competencies and qualifications Exhibit positive personality traits that enhance customer interactions and teamwork Other Information Work schedule: six days per week with one weekday off