Location
, penang, malaysia
Posted
June 10, 2026
Commute
Local Area
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This job is in your area. Enjoy a short commute and work close to home.
Job Description
About the job Customer Service Officer (Freight Industry)
Customer Service & Account Management
- Act as the primary point of contact for key customers, handling complex import/export inquiries and escalations.
- Provide professional consultation on shipping schedules, customs clearance, freight rates, and regulatory compliance.
- Build and maintain strong relationships with customers, suppliers, and international partners.
- Resolve customer complaints effectively, ensuring high service levels and client satisfaction.
- Train and mentor junior customer service officers to improve team performance.
Import & Export Operations Coordination
- Oversee the end-to-end import/export process, ensuring smooth cargo movement and timely delivery.
- Liaise with freight carriers, customs brokers, warehouse teams, and suppliers to coordinate shipments.
- Monitor and ensure compliance with inte...