Customer Service Officer Job Description We are a dynamic company with 20 years in the beauty industry. We currently have 9 outlets across Singapore with 3 brands thus you will be introduced and expected to contribute to value add to the interesting marketing concepts suited for both the Beauty and Wellness industry. Responsibilities . The candidate is expected to make outbound calls to customers and to respond to inbound enquiries from leads, giving a basic introduction of Company's latest promotions with the aim of maximising the take-up of these promotions. . Respond to customer inquiries via phone, email, and chat in a timely and professional manner, in both English and Chinese (to liaise with Chinese-speaking customers). . Scheduling service appointments for customers and follow up Identify and escalate complex issues to appropriate departments for resolution . Collaborate with team members to improve policies and customer service processes . Address customers' complaints in a tim...