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Customer Service Officer (Distributor Hotline)

🏢
AXA Group
📍 hong kong, Hong Kong
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Location hong kong
📅
Posted June 06, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Responsibilities:

  • Handle distributor enquiry on aspect of Underwriting, Policy Administration and Claims
  • Provide excellent end to end service with positive customer mindset
  • Manage large amounts of inbound and outbound calls from sales channel in a timely manner, including counter service if job rotated
  • Identify distributors’ needs, clarify information, research every issue and providing solutions
  • Build sustainable relationships and engage distributors by taking the extra mile
  • Anticipate escalation and take over calls when needed
  • Keep management informed on issues and problems
  • Prepare monthly/ annual results and performance reports

    • Qualifications:

  • University graduate
  • With minimum 2 years of experience in Life Underwriting, Policy Administration and Claims
  • With minimum 2 years of experience in insurance/ financial industry preferable in Contact Servi...

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    📍 Location Details

    🌆
    City
    hong kong
    🗺️
    Country
    Hong Kong
    🚗
    Commute
    Local Area

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