Industry/ Organization Type: Manufacturing (Home Appliances)

Position Title: Customer Service Officer (Call Centre)

Working Location: Ubi

Working Hours: 5 days (Mon – Fri, 830am – 530pm)

Salary Package: Basic salary up to $3,300 + Variable Bonus

Duration: Permanent Role

• Provide excellent customer support for calls and walk-ins, promoting products and spare parts.
• Schedule daily services and repairs for technicians.
• Collect service fees, track unpaid bills, and follow up on payments.
• Update service records with customer service systems and prepare Quality Claims Reports (QCR).
• Monitor parts and products under QCR until the replacement part arrives.
• Follow up with Quality Assurance (QA) on any service-related quality issues.
• Organize Customer Service Department files and re...