Responsibilities

• Lead and manage the customer service team to ensure high-quality service delivery.
• Develop and implement customer service policies and procedures.
• Handle escalated customer inquiries and complaints effectively.
• Monitor performance metrics and prepare reports for management.
• Train and mentor team members to enhance skills and performance.

Qualifications

• Educational Qualifications: Bachelor's degree in business administration or related field.
• Experience Level: 1-3 years of experience in customer service management or similar roles.
• Skills and Competencies: Strong customer service expertise, scheduling proficiency, problem-solving abilities, account management skills, and technical proficiency.
• Working Conditions: Primarily office-based with occasional remote work opportunities; may involve some evening or weekend shifts.
• Qualities and Tra...