Job Title: Customer Service Manager
Location: Milton Keynes
Company: Leading New Build Residential Developer

Are you an experienced Customer Service professional with a passion for delivering exceptional homeowner experiences? We are an ambitious and growing new build developer based in Milton Keynes, seeking a proactive and highly organised Customer Service Manager to lead our aftercare function and ensure our buyers receive a first-class service from completion onwards.

About the Role

As Customer Service Manager, you will take ownership of the customer journey post-completion, managing all aftercare activities and ensuring that our homes – and our service – meet the highest standards. You will act as the key point of contact for homeowners, subcontractors, and internal departments to resolve defects efficiently and professionally.

This is a pivotal role within the business, reporting directly to senior management and helping to shape and improve our ...