Pineapple Tech PTY LTD is a dynamic leader in the short-term insurance and Insur Tech industry, renowned for its innovation and commitment to simplifying insurance solutions. We leverage cutting-edge technology to create transparent and accessible insurance products for our customers. As part of our continued growth, we are currently seeking a Customer Service Manager to join our team and play a pivotal role in optimizing client satisfaction, retention, and revenue generation.

Position Overview: The Customer Services Manager is responsible for leading and evolving the customer support function within a tech-enabled insurance environment. This role ensures that every customer interaction is efficient, empathetic, and aligned with the company’s digital-first service philosophy. The incumbent will manage a high-performing support team, optimise service delivery through automation and analytics, and drive continuous improvement in customer satisfaction, retention, and loyalty.

Key...