Lead a dedicated team as a Customer Service Manager in Cambridge! This role emphasizes mentorship in electrical industrial distribution while managing operations and vendor relations.
We are seeking an experienced Customer Service Manager to oversee daily operations at our Cambridge location. With over 3 years of supervisory experience, you will enhance team performance through coaching and KPI monitoring. This role is ideal for someone passionate about factory automation, pneumatics, and ensuring a seamless supply chain operation.
Key Responsibilities:
• Conduct coaching sessions and provide leadership support
• Monitor team KPIs for performance improvements
• Handle vacation scheduling and annual reviews
• Manage daily margin reports for internal processes
• Act as contact for high-profile vendors and visitors
Requirements:
• 3+ years in supervisory or team lead roles
• Experience in factory automation or electrical distribution
• Understanding of ind...