Description
We are looking for an experienced Customer Service Manager to lead a high-performing customer service team in Fairfield, New Jersey. This role is responsible for elevating the customer experience, strengthening day-to-day service operations, and building effective partnerships across the organization. The ideal candidate brings a hands-on leadership style, sound judgment, and a commitment to continuous improvement in a manufacturing environment.


Responsibilities:

• Lead the daily work of the customer service function, ensuring coverage, accountability, and dependable service delivery across all customer touchpoints.

• Assign priorities across the team, review performance outcomes, and take timely action to keep response quality and service standards on track.

• Coach, mentor, and develop representatives through regular feedback, structured training, and ongoing support that improves engagement and retention.

• Manage co...