Customer Service Manager (Enterprise) Warwick Area
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Job Description
Customer Service Manager will provide ongoing support to our clients and collaborate with them. The candidate should be able to contribute to building relationships, implementing business reviews and deliver on agreed actions, that will increase our business’ revenue potentials and minimize churn rates.
Here's a little taste of your challenge:
Promote our value propositions – the customer service manager must understand the practical procedures of achieving goals and delivering value.
Long term customer perspective and create visibility into the client roadmap. Understand customer’s organization, its needs, goals and challenges.
Engage with customers in a dedicated and regular manner e.g., in quarterly business reviews, roadmap presentations and product training.
Ensure the proper portfolio management by monitoring and analyzing product usage data to actively take necessary actions to improve p...