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Job Description
Req ID 76069Dubai United Arab EmiratesZF Services Middle East Limited Liability Company
Customer Service ManagerWe are seeking a proactive and experienced Customer Service Manager to manage our team and deliver exceptional service.
What you could expect as a Customer Service Manager:
Lead commercial and technical support to ensure high customer satisfaction
Manage customer inquiries across multiple communication channels
Coordinate team resources to guarantee optimal availability for customers
Set service levels track performance and drive continuous improvement
Develop working instructions and train the team to uphold standards
Optimize sales desk processes to enhance efficiency and service quality
Implement a culture of continuous feedback to improve customer experience
Support sales campaigns ensure contract and manage all customerrelated information (quotes contracts invoices etc.
What we expect from you ...