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Customer Service Manager

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Michaels
πŸ“ Costa Mesa, United States
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Location Costa Mesa
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Posted June 16, 2026
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Commute Local Area
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Job Description

Store - LA-COSTA MESA, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
  • Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
  • Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
  • Plan and lead the execution of class and in-store events in accordance with Company programs
  • Lead the omnichannel processes
  • Manage and execute shrink and safety programs
  • Assist with cash reconciliation and bank deposits
  • Assist with inventory processes to includ...
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    πŸ“ Location Details

    πŸŒ†
    City
    Costa Mesa
    πŸ—ΊοΈ
    Country
    United States
    πŸš—
    Commute
    Local Area

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