Job Purpose

The Customer Service Associate provides exceptional service to internal stakeholders and external customers by managing customer orders from order to invoice with accuracy, quality, and efficiency. This role also supports the execution of key business initiatives, including displays, new products, discontinuations, and item transitions, while resolving inquiries, coordinating with internal teams, and contributing to service performance metrics such as OTIF, on‑time delivery, deduction management, and customer satisfaction.

Key Responsibilities

• Manage customer orders from order to invoice, ensuring high levels of accuracy, quality, and service for strategic customer accounts.
• Support customer order management and distribution execution of internal business initiatives: displays, new products, discontinuations, item transitions, etc.
• Serve as the first point of contact for internal and external customers regarding orders a...