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About the Role

Responsible for supporting the day-to-day activities of a particular area of the business on either full-time or part-time basis, with the aim of learning practical knowledge of the business area, the company and the industry.

Responsibilities:

Analytics and Performance Tracking

Assist in monitoring and analyzing key performance metrics for Customer Service and operations teams.

Support preparation of reports and dashboards to provide insights on service quality and efficiency.

Help identify trends and opportunities for improvement through data analysis.

Project Support and Execution

Contribute to planning and coordination of projects for Customer Service and operations teams, such as complaint management systems.

Assist with workflow initiatives,...