Job Title: Customer Service Representative
Location: Hastings, East Sussex
Employment Type: Full time, Hybrid

About the Role
We are currently recruiting on behalf of our client for a proactive and customer focused Customer Service Representative. This is an excellent opportunity for an individual who thrives in a fast-paced environment and is passionate about delivering exceptional service.

Key Responsibilities

Act as the first point of contact for customer enquiries via phone, email, and online channels
Resolve customer issues efficiently, ensuring a positive experience at every touchpoint
Accurately record and update customer information using internal systems
Investigate and resolve complaints with a problem-solving approach
Work collaboratively with internal teams to ensure timely resolution of queries
Maintain a high level of product and service knowledge
Identify opportunities to improve customer processes and satisfactionKey Requ...