Responsibilities

• Respond to inbound customer inquiries via phone, email, and chat in a friendly and professional manner
• Resolve customer issues and concerns in a timely and effective way
• Proactively identify opportunities to upsell and cross-sell products and services
• Maintain detailed records of customer interactions and follow up as needed
• Collaborate with other departments to ensure seamless customer experiences
• Continuously look for ways to improve processes and enhance customer satisfaction

Qualifications

• Previous experience in a customer service or call centre role, preferably in the retail or services industry
• Excellent communication and interpersonal skills with a friendly and approachable demeanour
• Strong problem-solving and critical thinking abilities to effectively handle customer inquiries
• Proficiency in English and Bahasa Malaysia, both written and verbal...