Role & Responsibilities

Assist customers with hotel booking inquiries, modifications, and cancellations via email and chat channels.

Ensure accurate and timely processing of booking requests to guarantee customer satisfaction.

Resolve customer issues efficiently while providing a positive experience.

Adhere to company policies and quality standards in all customer interactions.

Collaborate with team members to improve service delivery and share best practices.





Skills & Qualifications



Must-Have

Previous experience in non-voice customer service, preferably in hotel or travel industry

Strong written communication skills in English

Ability to handle multiple tasks and manage time effectively



Preferred

Experience working in a fast-paced call center environment

Knowledge of hotel booking platforms and travel-related software



Benefits & Culture Highlights