Customer Support Executive
£28,000 per annum + benefits
Watford - based

We’re looking for a Customer Support Executive who will be responsible for assisting customers with inquiries, resolving complaints, processing sales orders, managing subscriptions, and ensuring the CRM database is kept up to date with accurate customer information. The ideal candidate is detail-oriented, organised, and capable of handling multiple tasks while providing exceptional service and support to our customers and client success team. 
 
What you’ll do 

Customer Support: Respond to customer inquiries via phone, email, and the clients internal “ASK” platform service in a timely and professional manner. 
Sales Order Processing: Process customer orders accurately and efficiently, ensuring correct product, service and billing details. 
Subscription Management: Oversee subscription services by onboarding new users, resolving any issues, and facilitating the setup of web subscripti...